Refund policy

Refund & Return Policy

At FUEGO & NEGRO, customer satisfaction is our priority.

Returns

You may request a return within 14 days of receiving your order. Items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items

The following items cannot be returned:

Used or damaged products
Personalized items
Gift cards

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method within 5–10 business days.